PhotoDatingLab

Refund Policy

Not happy with your delivered pack? Tell us what’s wrong. We’ll either redo the pack based on your feedback or refund you, if your claim is made within 14 days of delivery.

1) Eligibility (14-day claim window)

You are eligible for a redo or a refund if you submit your claim within 14 days after the delivery of your digital pack.

“Delivery” means the moment the download link or customer area access is made available to you.

2) Two outcomes: redo or refund

Option A — Redo: We rerun your pack and apply your feedback (styles, vibe, issues to avoid).
Option B — Refund: If you prefer a refund (or if a redo cannot reasonably solve the issue), we refund the purchase.

We keep it simple: you explain what’s wrong, we fix it or refund — as long as you’re within 14 days from delivery.

3) How to request a redo or a refund

Submit your request via the website support form. To process it fast, include:

Your order number
What you dislike (examples: not recognizable, unrealistic, wrong style, too many unusable images)
What you want instead (clear preferences + “do not do” list)
Optional: 1–2 reference photos (the vibe you want) to guide the redo

4) Refund method

Approved refunds are issued back to the original payment method used at checkout (processed via Stripe). The time it takes to appear on your statement depends on your bank/card provider.

If you open a chargeback while a support request is in progress, it may delay resolution. Please contact support first whenever possible.

5) Abuse prevention

Requests that are fraudulent, abusive, or clearly unrelated to the delivered service may be refused. This includes attempts to impersonate someone else or use third-party photos without authorization.

6) Changes to this policy